STEP UP SECURITY’S POLICY IS TO CONSISTENTLY MEET AND SURPASS THE NEEDS AND EXPECTATIONS OF OUR CUSTOMERS BY PROVIDING SERVICES WHICH AS A MINIMUM COMBINE SPECIFIED REQUIREMENTS TOGETHER WITH CUSTOMER REQUIREMENTS.
Our company will supply manned guarding services in accordance with BS7499 and BS7858. Through the management review process, quality objectives are established and monitored the overall company objective is to ensure the continual improvement of its Quality.
Management System
These objectives will include specific objectives in the following areas:
- Improvements in customer satisfaction.
- Reduction in Non Conformances
- Repeat Custom
- Compliance with relevant regulatory and industry standards
- Effectiveness of the quotation process
- Staff turnover/ Retention
- Absenteeism
- To maintain our ACS Accreditation
To this end, Step Up Security maintains a Quality Management System that complies with the requirements of the SIA Approved Contractors Scheme.
Through Customer feedback and the use of trend analysis, the Company endeavours to maintain a culture of continuous improvement of its services, people and processes.
